Do you offer bespoke or custom designs?

Yes. We offer a fully bespoke design service for clients seeking exclusive, made-to-measure pieces. Our team will work with you from concept to creation, ensuring each detail reflects your personal vision.
To begin your custom journey, please contact support@julia-milan.com

Can I personalise an existing piece?

In many cases, yes. We can adapt select designs to your preferred sizing, fabric, or finish, depending on availability. Reach out to our team with your request and we’ll confirm feasibility.

How long does a custom piece take?

Timeframes vary by design, fabric sourcing, and complexity. Typically, allow 3–6 weeks from confirmation to final delivery. Express options may be available upon request.

Where do you ship?

We ship worldwide using trusted courier partners. All orders include tracked delivery and require a signature upon receipt.

How can I track my order?

Once your item ships, you’ll receive an email with tracking details. You may also track your order directly on our Tracking page using your order number.

Can I change my shipping address after ordering?

If your item has not yet been dispatched, we may be able to update your shipping address. Please contact us as soon as possible at support@julia-milan.com

Do you accept returns?

We accept exchanges within 7 days of delivery on eligible, unworn items in original condition and packaging.
Please note: custom and made-to-order pieces are final and non-refundable.

How do I request an exchange?

Please email support@julia-milan.com with your order number and reason for exchange. Our team will guide you through the process.

How do I know my size?

We provide a general sizing guide on each product page. For custom sizing or detailed fit advice, our team is happy to assist you personally — simply contact us.

Can you create garments to my exact measurements?

Absolutely. Our custom service includes full tailoring based on your exact dimensions. Remote consultations are available if you are not visiting our showroom.

How should I care for my Julia Milan piece?

Each garment includes care instructions specific to its fabric and craftsmanship. In general, we recommend professional dry cleaning to preserve the longevity and detail of your piece.

Are your materials sustainably sourced?

We are committed to sourcing the highest-quality fabrics through responsible and ethical suppliers. Sustainability is a growing priority in all areas of our production.

Can I book a private appointment?

Yes. We offer private consultations and viewings at our exclusive showrooms in Geneva and Dubai. To schedule your visit, please email support@julia-milan.com